Q: Do I need to verify again if I change my address?

No — identity verification is tied to you , not your address.

Question 1

What if my details don’t match on my ID?

Accepted Answer

You’ll still be verified — but expect enhanced due diligence checks.

Question 2

Can overseas passport holders be verified digitally?

Accepted Answer

Yes — ACSPs are allowed to verify foreign nationals using approved biometric systems.

Question 3

What if my ACSP loses their authorization?

Accepted Answer

You must immediately switch to another ACSP to avoid filing delays.

Question 4

Do I need to verify again if I change my address?

Accepted Answer

No — identity verification is tied to you, not your address.

Question 5

Can an ACSP speed up incorporation?

Accepted Answer

Yes. Errors are reduced and verification is instant, so filings move faster.

Question 6

How long does Companies House store my data?

Accepted Answer

Only as legally required — and ACSPs follow strict GDPR rules.

Question 7

What happens if a director fails identity verification due to mismatched details?

Accepted Answer

If the information on your ID doesn’t match Companies House records, verification pauses and the director temporarily cannot act.

Example:
Sarah from Wimbledon changed her surname after marriage. Her passport says Patel-Thompson, but Companies House still shows Patel. Her verification failed.

CIGMA steps in by requesting her marriage certificate, updating the records, and completing verification within 24 hours so she can resume duties quickly.

Question 8

Can overseas directors verify remotely?

Accepted Answer

Yes — verification for overseas directors is fully digital.

Example:
A Dubai-based investor setting up a company in EC1 needs same-day appointment approval.
CIGMA handles the passport scan, biometric test, and AML checks remotely.
He’s verified within hours, without visiting the UK.

Question 9

What if my ACSP loses authorization?

Accepted Answer

Your filings may be rejected until you switch to an authorised ACSP.

Example:
A small agent in Farringdon forgets to renew AML supervision → Companies House suspends their ACSP status → client filings are blocked.

CIGMA avoids this through automated renewal monitoring and strict compliance routines.

Question 10

What happens if a director refuses to verify?

Accepted Answer

They cannot legally act as a director.

This includes:
• approving filings
• signing accounts
• updating company information
• forming new companies

Example:
A director in Fulham Broadway ignores verification reminders. Eventually, Companies House locks their authority, causing filing delays and penalty risks.

Question 11

How long does a verification code remain valid?

Accepted Answer

It stays valid permanently unless fraud is suspected.

Example:
A property investor in Hammersmith forms multiple SPVs but only verifies once.

Question 12

What if my biometric selfie fails?

Accepted Answer

It’s typically an easy fix.

Common causes:
• poor lighting
• blurred image
• face covered
• wearing glasses in ID but not in selfie

Example:
A director submits a dimly lit selfie → CIGMA provides guidance → resubmits → approved instantly.

Question 13

Can ACSP verification be faster than Companies House direct verification?

Accepted Answer

Yes — usually significantly faster.

Example:
A founder in EC1 needs incorporation today.
CIGMA completes ID checks + AML screening in 1–2 hours, enabling same-day company formation.

Question 14

What records must ACSPs keep for seven years?

Accepted Answer

identity documents
• AML results
• audit trails
• verification logs

CIGMA stores everything securely through encrypted cloud systems, keeping you compliant.

Question 15

Can a business switch ACSPs anytime?

Accepted Answer

Yes — immediately and without disruption.

Example:
A business in Wimbledon leaves a low-cost agent due to frequent filing errors and switches to CIGMA.
Verification becomes smoother and rejection rates drop to zero.

Question 16

Why are most ACSP applications rejected?

Accepted Answer

Top causes include:
• incorrect AML supervisory number
• wrong One Login setup
• name mismatch with supervisor records

CIGMA prevents this through detailed pre-validation — maintaining a zero rejection rate.

Question 17

Will identity verification appear publicly?

Accepted Answer

Only a simple statement:
Identity verified on [date] by [ACSP].

No passport, address, or sensitive details appear publicly.

Question 18

How does ACSP verification reduce fraud?

Accepted Answer

It blocks:
• fake identities
• fraudulent appointments
• impersonation attempts
• shell company misuse

Example:
A fraudster uses a stolen passport → biometric check fails → AML alert raised → appointment blocked.

Question 19

Which address should dual-residency directors use?

Accepted Answer

Use your primary residential address.

CIGMA guides you on which address Companies House is likely to accept.

Question 20

Can verification and incorporation happen on the same day?

Accepted Answer

Yes — especially when handled by CIGMA.

Example:
A founder in Farringdon needs a company incorporated before signing a contract.
CIGMA completes verification and incorporation before end of day.

Question 21

Can expired passports be used for verification?

Accepted Answer

No — IDs must be valid.
However, alternative documents may be accepted while waiting for a renewed passport.

Question 22

What happens if biometric verification passes but AML screening fails?

Accepted Answer

CIGMA initiates Enhanced Due Diligence (EDD), which may require:
• additional documents
• source-of-funds verification
• extra checks

This ensures compliance and avoids regulatory issues.

Question 23

Are digital nomads affected?

Accepted Answer

Yes — but verification is straightforward.

Example:
A director who spends time between Singapore and London completes verification digitally using CIGMA’s secure platform.

Question 24

What prevents someone from impersonating me at Companies House?

Accepted Answer

Identity verification creates a strong security barrier.
Even if someone submits copied documents, biometric checks and AML screens will block the attempt.

Question 25

Can companies pre-verify directors before hiring?

Accepted Answer

Yes — and it often speeds up onboarding.

Example:
A fintech in EC1 verifies incoming directors during the job offer stage, ensuring seamless appointments later.

Author: Zeus Dev

Authorised Corporate Service Provider (ACSP) — The Ultimate Guide for UK Businesses